FAQ

FAQs 

Will I have to pay postage for my return?

You are responsible for postage and packaging costs for any item(s) that is returned, unless an item is faulty or received in error, in which case please contact sales@renabeatrice.co.uk directly to resolve.

Can I exchange an item for a different item?

No, you can only exchange something for the same product in a different design.

Can I return framed wall art?

Sorry but framed wall art is produced to order and can not therefore be returned unless faulty. As all framed wall art undergoes a thorough inspection before dispatch, we would not expect it to be faulty upon arrival. Refer to the terms and conditions.

What if the item I request to exchange for is out of stock?

If we do not have the item in stock that you ask for in exchange, we will automatically refund you the full amount, or you have the option to wait until the item is back in stock.

Will my delivery fee be refunded?

Unfortunately no delivery costs can be refunded.